Honda South

**Job Title: Express Service Department Lead**

**Location:** Honda South

**Job Type:** Full-Time

**About Us:**
At Honda South, we pride ourselves on providing exceptional customer service and quality automotive care for all Honda vehicles. Our Express Service Department is dedicated to delivering quick and efficient service, ensuring our customers are back on the road in no time. We are looking for a motivated and experienced leader to join our team as an Express Service Department Lead.

**Job Description:**
The Express Service Department Lead will be responsible for overseeing the daily operations of the Express Service Department, ensuring that our team delivers top-notch automotive service in a timely manner. This role requires strong leadership skills, a customer-focused mindset, and a deep understanding of automotive service processes. The ideal candidate will foster a positive work environment and maintain high levels of customer satisfaction.

**Key Responsibilities:**

- **Team Leadership:** Supervise and mentor Express Service technicians and support staff, fostering a collaborative and efficient work environment.
- **Customer Service:** Serve as the primary point of contact for customers in the Express Service area, addressing inquiries, concerns, and service recommendations with professionalism and courtesy.
- **Operational Oversight:** Ensure all services are performed accurately and promptly by managing workflow, scheduling, and task assignments for the Express Service team.
- **Quality Control:** Monitor the quality of service provided by technicians, conducting regular inspections, and implementing improvements as needed to maintain service standards.
- **Training and Development:** Conduct regular training sessions for the team to enhance skills and knowledge related to Honda vehicles, service processes, and customer service.
- **Inventory Management:** Oversee the inventory of parts and supplies needed for quick service operations, ensuring availability and minimizing downtime.
- **Performance Metrics:** Analyze service department performance metrics, preparing reports to track progress and identify areas for improvement.
- **Collaboration:** Work closely with the Service Manager and other departments to align goals, share best practices, and enhance overall dealership performance.
- **Safety Compliance:** Ensure adherence to safety protocols and regulations to create a safe work environment for all employees and customers.

**Qualifications:**

- High school diploma or equivalent; automotive technology degree or certification is preferred.
- Minimum of 3-5 years of experience in automotive service, with at least 1-2 years in a supervisory or leadership role.
- Strong knowledge of Honda vehicles and understanding of automotive repair processes.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using service management software and other relevant technology.
- Valid driver’s license with a clean driving record.

**Why Join Us?**

- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities.
- A supportive and dynamic work environment focused on teamwork and customer satisfaction.

If you are a dedicated leader with a passion for the automotive industry and a commitment to delivering exceptional service, we invite you to apply for the position of Express Service Department Lead at Honda South. Join our team and help us continue to provide the highest level of service to our valued customers!